ITIL® Foundation Classroom Training (3 Days) - Certification Exam Prep


The ITIL® Foundation Service Management course is a three-day educational program leading to the ITIL® Foundation Certificate in IT Service Management. The program is aimed at enabling participants to understand the basic terms, concepts and relationships between the ITIL® processes and functions. The ITIL® Foundation Certificate is an entry level prerequisite for the Intermediate and Expert levels of ITIL® certification within the IT Service Management certification scheme.





Beyond The Boot Camp 3-Day ITIL Foundation Training

Typically the 3 day program runs between 8:00 AM to 6:00 PM.


Target Audience/Prerequisites:

  • There are no mandatory prerequisites

  • The ITIL® Foundation is an introductory-level course suitable for anyone seeking basic understanding or knowledge on how the ITIL® framework may be used to enhance the quality of IT service management within an organization.



  • Includes the exam leading to the ITIL® Foundation Certificate in IT Service Management 

  • Closed book 40 multiple choice questions in 1 hour 

  • Passing 26/40 or 65%


Class Size:

  • Up to 20 students



  • $1,899 (Call 410-707-4442 for group / corporate rates.)

  • Includes course material and certification exam


The course is delivered by certified instructors who incorporate real-world experience into their lessons, ensuring that you receive the training you need to succeed both in the classroom and on the job.

  • Provide basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. 

  • Fulfill the prerequisite entry criteria (earn 2 credits) for the next level of study within the ITIL® qualification scheme.

  • Holders of the Project Management Professional (PMP)® certification earn 18 Professional Development Units (PDUs).





This course implements a “case study” approach—giving participants practical, hands-on experience while they learn core disciplines of the ITIL® best practice guidance. The program combines PowerPoint presentation/lectures with individual and group activities to enhance the understanding of key concepts. The end of chapter revision questions and a final mock examination help to adequately prepare participants to successfully pass for the multiple-choice ITIL® foundation certification exam on their first attempt.